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Listed below are
some of the more Frequently Asked Questions by our HostOfReason customers and potential customers.
We'll update these on a regular basis. If you don't find your answer here, be
sure to contact us by clicking here or if you are already a member clicking here.
How long does it take for
HostOfReason to process my application and set up my account?
Generally, If all of your
billing information is in order, it should take no more then 1-12 hours to set up
your account.
Who do I contact in case of a billing problem?
In the event of a billing
problem or to cancel your account, please log in to your account and submit a support ticket.
What control panel is offered with your hosting packages?
All sites come equipped with
CPANEL.
How do I access my CPanel website control panel?
Navigate to https://www.yoursite.com/cpanel
and replace "yoursite.com" with your domain name.
Can I select my own user account name?
You may select your own username with your on site account. Your Cpanel account user name is
automatically generated and cannot be changed.
I have been notified that my
account has been set up but my site is still not active.
If you have received a
notification e-mail and it's been over 48 hours, it means that you did
not point your domain name to the right DNS servers, or that your ISP's DNS
server has not yet been updated. It generally takes 24 hours for domain names
to become active. This is just how the Internet works; there is no way we can
speed up the process.
I have NOT been notified that my account has been set up and its been over 24
hours.
This could be caused by a
provisioning error. If you have not received any e-mails from us within a twelve
hours of ordering please contact us.
What DNS should my domain name point to?
Your welcome e-mail will detail
which of our DNS servers you should point your URL to.
NS1.HOSTOFREASON.COM
NS2.HOSTOFREASON.COM
Does e-mail or FTP count
against my bandwidth limit?
Yes. All FTP and
incoming/outgoing e-mail traffic counts against your total bandwidth.
Do you support MySQL?
Yes, MySQL is included in all packages.
How can I edit a MySQL database table without creating an application?
CPanel allows you to use
phpMyAdmin to edit MySQL tables through the use of SQL query language.
Do you support CGI/Perl scripts?
Yes, every site comes with its
own CGI-BIN to allow you to run your own perl scripts.
What path name should I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl
-or- #!/usr/local/bin/perl
Both will work!
Will you place any ads on my site?
Not at all. HostOfReason does not
place any advertisement on your site whatsoever. No banners, no annoying
pop-ups, nothing.
Will I be able to send and receive e-mail through HostOfReason?
Yes! You will be able to send
and receive e-mail through our servers. In your Cpanel you will be given multiple e-mail options and be able to edit your e-mail accounts to suit your needs.
Are PTR and PPC programs allowed?
Yes, We do allow PTR and PPC programs to use our services.
Are adult websites and/or adult content allowed?
Yes, But there are certain restrictions. All adult content must comply with federal and state laws and adhere to our Terms of service.
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